Legal

Terms of Service

Version: 2026-09-24 — the version string a consent record cites (CW-1374). It names the exact words an acceptance was shown, which is why it moves with every material edit while the effective date below does not. Bump it in the same change as any material edit — CURRENT_CONSENT_VERSIONS in packages/contracts is held to this line by a test, and every athlete whose accepted version is older is asked again on their next launch.

Effective date: September 1, 2026 Last updated: September 24, 2026

1. Agreement to these terms

These Terms of Service (the "Terms") are a binding agreement between you and Courtwell, LLC, a Texas limited liability company ("Courtwell," "we," "us"), governing your use of the Courtwell mobile application, the courtwell.ai websites and subdomains, and the related services we provide (together, the "Service").

By creating an account, accepting an invitation, or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

Please read Section 5 (Health, Safety and Assumption of Risk) carefully. It limits our responsibility and asks you to accept real physical risk.

2. Definitions

• Athlete — an individual who uses the Service to receive and complete training sessions.
• Coach — a trainer, program, or organization that authors or delivers training content through the Service and to whose roster an Athlete belongs. Each Coach operates a separate workspace ("tenant") in the Service.
• Team — an organization (a school, club, or program) that contracts with Courtwell for access on behalf of multiple Athletes.
• Guardian — a parent or legal guardian who creates, consents to, and supervises an account for a minor Athlete, where that functionality is available.
• Curriculum Content — drills, videos, prescriptions, standards, progressions, and related coaching material authored by a Coach.
• Athlete Data — check-ins, session logs, benchmark results, messages, notes, and other records an Athlete generates or that are generated about an Athlete through use of the Service.
• Account Holder — the person or entity responsible for payment for a given Athlete seat.

3. Eligibility and accounts

3.1 Age. The Service is available to individuals 13 years of age or older. Our system refuses to create an account in the under-13 age category. Do not create an account for anyone under 13, and do not permit anyone under 13 to use your account.

An Athlete aged 13 to 17 accepts these Terms for themselves. We do not currently require a Guardian to create, approve or activate their account, and Section 4 — which describes a Guardian-created account and a Guardian verification process — does not apply to any account that exists today; none of the mechanisms it describes is built. A Coach or Team who adds an Athlete aged 13 to 17 to a roster represents that they are entitled to do so.

This is a product decision taken by Courtwell without legal review. It has not been assessed against the Children's Online Privacy Protection Act, the General Data Protection Regulation, or any state law that imposes obligations specific to minors. A parent or guardian who would rather their Athlete not use the Service, or who wants their Athlete's information deleted, should contact admin@courtwell.ai.

3.2 How accounts are created. Accounts are provisioned by invitation. A Coach or Team adds an Athlete to its roster, and the Athlete completes sign-in using the email address to which the invitation was sent. We do not currently offer self-service public signup.

3.3 Accuracy and security. You agree to provide accurate information, to keep your credentials confidential, and to notify us promptly at admin@courtwell.ai if you believe your account has been accessed without your permission. You are responsible for activity under your account.

3.4 One account per person. Accounts are personal. Do not share, sell, or transfer your account, and do not use another person's account.

3.5 Authentication. Sign-in is handled by our identity provider. Your sign-in credentials are held by that provider, not by Courtwell; see the Privacy Policy.

4. Minor Athletes and Guardian consent (applies when we enable Guardian-consented accounts)

4.1 Guardian-created accounts. Where we make the Service available to Athletes under the age of digital consent applicable to them, the account must be created and activated by a Guardian, who must complete our verification process before any data about the minor Athlete is collected. A minor Athlete may not create an account directly.

4.2 Consent age. The age at which an Athlete may consent for themselves varies by country and by state. We apply the age applicable to the Athlete's location, not a single global threshold. Where a Guardian's consent is required, the Guardian accepts these Terms on the Athlete's behalf and for themselves.

4.3 Guardian responsibilities. A Guardian who activates an account represents that they are the parent or legal guardian of the Athlete, that they have read Section 5, and that they consent to the Athlete performing the physical training the Service delivers. A Guardian may withdraw consent at any time by contacting admin@courtwell.ai, which will close the Athlete's account.

4.4 Verification. We verify that a Guardian is an adult through a small, refunded charge to a payment card in the Guardian's name. This verifies that an adult with a payment method has consented; it is not proof of a parental relationship, and we rely on the Guardian's representation in Section 4.3.

Not live. No Guardian-consented account can be created on the effective date. Our system refuses to record a Guardian relationship on any account at all — there is no verification process, no Guardian-facing screen, and no way to withdraw a consent that cannot be given — so nothing in this Section 4 describes an account that exists. Athletes aged 13 to 17 use the Service under Section 3.1 instead. This Section is published only when the mechanisms it names are built.

5. Health, safety and assumption of risk

This is the most important section of these Terms.

5.1 Courtwell is not a medical provider and gives no medical advice. The Service delivers athletic training content authored by performance and skills trainers. It does not diagnose, treat, cure, or prevent any injury, illness, or condition. Nothing in the Service — including any adjustment the system makes in response to what you report — is medical advice, physical therapy, athletic training in the licensed-clinical sense, a return-to-play decision, or medical clearance.

5.2 Your Coach is not your clinician. Coaches who author content on Courtwell are performance and skills trainers. Unless a Coach separately tells you they hold a clinical license and are treating you in that capacity, they are not acting as a healthcare provider through the Service, and no provider-patient relationship is created.

5.3 Get cleared before you train. You should consult a physician or other qualified healthcare professional before beginning any training program, and again before resuming after an injury, illness, surgery, or extended layoff. Do not use the Service if a healthcare professional has advised you not to exercise.

5.4 The readiness check-in is not a medical assessment. Each day the Service asks you a small number of fixed-choice questions about how you feel, and may include a body-area flag if you report discomfort. This is a coaching input. It is not a screening tool, not a diagnosis, and not a clearance to train. The system is designed only to reduce or hold a session in response to poor readiness — it never increases load in response to what you report — but a lighter session is not a medical judgment that training is safe for you, and a normal session is not a judgment that you are uninjured.

5.5 Stop if something is wrong. Stop training immediately and seek medical attention if you experience pain, dizziness, shortness of breath, chest discomfort, or any symptom that concerns you. The Service is not monitored in real time and cannot help you in an emergency. If you have a medical emergency, call your local emergency number.

5.6 You train unsupervised, and you accept that risk.

PLEASE READ THIS PARAGRAPH CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

ASSUMPTION OF RISK. YOU UNDERSTAND THAT BASKETBALL AND ATHLETIC TRAINING INVOLVE INHERENT RISKS, INCLUDING THE RISK OF MUSCLE STRAINS, SPRAINS, FRACTURES, CONCUSSION AND OTHER HEAD INJURIES, HEAT ILLNESS, CARDIAC EVENTS, PERMANENT DISABILITY, AND DEATH. YOU UNDERSTAND THAT YOU WILL PERFORM THIS TRAINING WITHOUT ANY COURTWELL PERSONNEL OR COACH PHYSICALLY PRESENT, AND THAT NO ONE WILL BE OBSERVING YOUR FORM, YOUR ENVIRONMENT, OR YOUR CONDITION WHILE YOU TRAIN. YOU ARE RESPONSIBLE FOR CHOOSING A SAFE TRAINING SURFACE AND ENVIRONMENT, FOR USING APPROPRIATE EQUIPMENT AND FOOTWEAR, FOR YOUR OWN WARM-UP AND HYDRATION, AND FOR STOPPING WHEN YOU SHOULD STOP. YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS ASSOCIATED WITH YOUR USE OF THE SERVICE, WHETHER KNOWN OR UNKNOWN.

RELEASE. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE, WAIVE, AND DISCHARGE COURTWELL, LLC AND ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, CONTRACTORS AND AGENTS (THE "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, AND CAUSES OF ACTION FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE OR YOUR PERFORMANCE OF ANY TRAINING DELIVERED THROUGH IT, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ORDINARY NEGLIGENCE OF THE RELEASED PARTIES. THIS RELEASE DOES NOT APPLY TO GROSS NEGLIGENCE, WILLFUL OR WANTON MISCONDUCT, INTENTIONAL WRONGDOING, OR ANY LIABILITY THAT MAY NOT BE RELEASED UNDER APPLICABLE LAW.

5.7 Acknowledgement at signup. We will present a summary of this Section during account setup and record your acceptance. Accepting these Terms is your agreement to this Section whether or not you complete that separate step.

6. How the Service works, and what the system does

6.1 Coach-authored, system-arranged. Training sessions are assembled from content a Coach authored. The Service selects, filters, and orders that content; it does not invent drills, prescriptions, or standards. Every drill, prescription, and standard delivered to you was written by a person. This guarantee is about training content; Section 6.3 describes how written replies to your messages work, which is different.

6.2 Automated decision-making and AI. The Service uses automated logic, and on some tiers a large language model, to select and sequence content from the set your Coach has authored and assigned to you. The model operates within that set and cannot introduce content outside it. It does not make decisions with legal or similarly significant effects about you.

6.3 Who is speaking. System-generated content — your daily session and in-app system messages — is presented distinctly from messages your Coach sends you personally.

When you message your Coach, the Service may draft a suggested reply for them. A person on your Coach's side reviews every draft and chooses to send it, edit it, or write their own; nothing is sent to you automatically, and the reply is attributed to the person who sent it because that person is responsible for it. Every reply also tells you which of those three it was — a system draft they sent as written, a system draft they edited, or words they wrote themselves. You are never left to guess: the reply says which, whoever wrote it.

6.4 Human oversight. Your Coach can review your records and can direct the Service to reduce or hold your training. A Coach's judgment takes precedence over the system's suggestion. Certain patterns are escalated to a human for review — but escalation is a coaching workflow, not a safety monitoring service, and you must not rely on it (Section 5.5).

6.5 Changes to the Service. We are an early-stage product and will add, change, and remove features. We will not make a change that materially reduces the Service you have paid for without notice and, where the change is materially adverse, an opportunity to cancel and receive a pro-rata refund of any prepaid unused period.

7. The Coach relationship, and your data across it

7.1 Your Coach sees your training records. If you are on a Coach's or Team's roster, that Coach can see your check-ins, sessions, logs, benchmarks, injury flags, messages, and progress. That visibility is the product. If you do not want a Coach to see this, do not join their roster.

7.2 Coaches are separated from one another. A Coach can see only the Athletes on their own roster. Coaches cannot see one another's Athletes or Athlete Data.

7.3 Your history is yours. Your Athlete Data belongs to you. A Coach cannot delete your account, cannot take your training history from you, and cannot prevent you from continuing to use Courtwell. If you leave a Coach, you keep your history and may continue on the Service, subject to an applicable subscription.

7.4 Coaches' own terms. Your Coach or Team may have its own agreement with you covering the coaching relationship, in-person training, or payment. That agreement is between you and them. These Terms govern the Service.

7.5 Teams. Where a Team purchases access, the Team is our customer for billing purposes, and the Team's designated coaches receive the visibility described in Section 7.1 for Athletes on the Team's roster. The rights in Section 7.3 still belong to the Athlete.

8. Subscriptions, fees and billing

This Section applies when we begin charging. During any comped, pilot, or promotional period, no fees are due and no payment method is required.

8.1 What is charged. Access is sold per active Athlete ("seat"), on a recurring monthly basis, at the price presented at the time of purchase. We do not charge based on how many sessions, logs, or generations you use.

8.2 Who pays. For each seat, exactly one Account Holder is responsible for payment — the Athlete, the Athlete's Guardian, the Coach, or the Team, as identified when the seat is created. The Account Holder will be told they are the payer before any charge is made.

8.3 Payment processing. Payments are processed by our third-party payment processor. Card details are provided directly to that processor and never pass through or rest on Courtwell's systems. You authorize recurring charges to your payment method until you cancel.

8.4 Adding and removing seats. Adding an Athlete mid-period charges a prorated amount for the remainder of the current period. Removing an Athlete does not generate a refund for the remainder of the period; the seat remains available until the period ends and is not billed in the next period.

8.5 Failed payments. If a payment fails, we will retry and notify the Account Holder. If it remains unpaid, the account enters a grace period during which the Athlete retains read access to their history and benchmarks but cannot generate new sessions. If it is still unpaid at the end of the grace period, access is suspended. Suspension disables access; it does not delete data.

8.6 Cancellation. You may cancel at any time, effective at the end of the current billing period. You keep access through the end of the period you have paid for. Except where required by law or where Section 6.5 applies, fees already paid are non-refundable.

8.7 Taxes. Prices exclude taxes. You are responsible for any sales, use, VAT, or similar taxes, which we will collect where we are required to.

8.8 Price changes. We will give at least 30 days' notice before a price increase takes effect for an existing subscription. Continuing after the effective date is acceptance; if you do not accept, cancel before then.

8.9 What happens to your data. After cancellation or suspension, Athlete Data is retained for the period described in the Privacy Policy so you can return or export it, and is then deleted on request or on schedule. Financial and transaction records are retained separately for at least seven years for tax and accounting purposes and are not deleted on request.

8.10 App store purchases. If you purchase through the Apple App Store or Google Play, that store's billing, refund, and cancellation rules govern that transaction, and you must cancel through the store.

9. Content and intellectual property

9.1 The Service is ours. Courtwell owns the Service — the software, engine, design, brand, and everything we create — and all intellectual property rights in it. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service for its intended purpose while your account is in good standing. No other rights are granted.

9.2 Curriculum Content belongs to its author. Drills, videos, prescriptions, standards, and progressions authored by a Coach remain that Coach's property. Courtwell does not acquire ownership of Curriculum Content by hosting or delivering it. Each Coach grants Courtwell the license it needs to host, encode, store, arrange, and deliver that content to the Athletes that Coach has assigned it to, and grants assigned Athletes a personal, non-transferable, revocable license to view and use it for their own training.

9.3 What you may not do with Curriculum Content. Curriculum Content is licensed to you for your own training only. You may not record, screen-capture, download, copy, republish, distribute, sell, or publicly display it, and you may not use it to train, coach, or instruct anyone else, or to train any machine-learning model.

9.4 Your content. You keep ownership of what you submit — messages, notes, logs, and, where the feature is available, video you upload ("Your Content"). You grant Courtwell a worldwide, non-exclusive, royalty-free license to host, store, reproduce, transmit, and process Your Content solely to operate and improve the Service for you and to make it available to your Coach as described in Section 7. We do not sell Your Content and we do not license it to third parties to train their models. This license ends when the content is deleted, except for copies retained as described in the Privacy Policy.

9.5 Your responsibilities for Your Content. You represent that you have the rights to what you submit and that it does not infringe anyone's rights or violate Section 10.

9.6 Feedback. If you send us suggestions, we may use them without obligation or compensation.

9.7 Copyright complaints. If you believe content on the Service infringes your copyright, send a notice meeting the requirements of 17 U.S.C. § 512(c)(3) to our designated agent at admin@courtwell.ai, or by post to Courtwell, LLC, Attn: Copyright Agent, c/o United States Corporation Agents, Inc., 10601 Clarence Dr., Suite 250, Frisco, TX 75033. We terminate repeat infringers.

10. Acceptable use

You agree not to:

1. use the Service for anyone other than yourself, or let anyone else use your account;
2. record, redistribute, resell, or publicly post Curriculum Content (Section 9.3);
3. use the Service to deliver coaching to third parties outside the Service without our agreement;
4. misrepresent your identity, age, or your relationship to an Athlete or Guardian;
5. submit false check-in or benchmark data in order to obtain or avoid a particular session, or to affect anyone's compensation or evaluation;
6. upload content that is unlawful, harassing, abusive, hateful, sexually explicit, or that depicts or endangers a minor;
7. send another user unsolicited commercial messages;
8. probe, scan, or test the security of the Service except under a published disclosure policy; circumvent authentication, rate limits, or tenancy boundaries; or access data that is not yours;
9. scrape, crawl, or bulk-extract data, or use automated means to access the Service other than through interfaces we provide;
10. reverse engineer, decompile, or attempt to derive source code, except where that restriction is unenforceable by law;
11. use the Service or its outputs to build or train a competing product or any machine-learning model; or
12. use the Service in violation of any applicable law, or in any way that interferes with its operation or with other users.

Reporting. Report abuse or a safety concern to admin@courtwell.ai. Report a security vulnerability under courtwell.ai/.well-known/security.txt.

11. Third-party services

The Service depends on third parties for hosting, authentication, payment, notifications, analytics, and AI processing. They are listed in the Privacy Policy. We are not responsible for third-party services, and your use of a third party's own product is governed by its terms.

12. Suspension and termination

12.1 By you. You may stop using the Service and close your account at any time by contacting admin@courtwell.ai. Cancellation of a paid subscription follows Section 8.6.

12.2 By us. We may suspend or terminate your access if you materially breach these Terms (including Section 10), if required by law, if your account is used in a way that creates risk to another user, or if payment for your seat is not made after the process in Section 8.5. Except where a delay would create risk or breach the law, we will give notice and, where the breach can be cured, a reasonable chance to cure.

12.3 What survives. Sections 5, 9.1, 9.3, 9.6, 12.3, 13, 14, 15, 16 and 18 survive termination.

12.4 Your data on termination. On termination you may request an export of your Athlete Data, and may request deletion, as described in the Privacy Policy. Financial records are retained per Section 8.9, and certain audit and consent records are retained as the Privacy Policy describes.

12.5 Discontinuing the Service. If we discontinue the Service, we will give at least 30 days' notice, stop charging, refund any prepaid unused period, and provide a means to export your Athlete Data before it is deleted.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT ANY DATA WILL BE PRESERVED WITHOUT LOSS, OR THAT USING THE SERVICE WILL PRODUCE ANY PARTICULAR ATHLETIC, PERFORMANCE, OR HEALTH RESULT. WE MAKE NO WARRANTY REGARDING CURRICULUM CONTENT AUTHORED BY A COACH.

Some jurisdictions do not allow certain disclaimers; in those places this Section applies to the maximum extent permitted.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE HUNDRED U.S. DOLLARS ($100).

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our gross negligence, for fraud, or for willful misconduct. Some jurisdictions do not allow these limitations; in those places they apply to the maximum extent permitted.

15. Indemnification

You will indemnify and hold harmless the Released Parties from any third-party claim, and any resulting loss, liability, damages, and reasonable legal fees, arising out of (a) your breach of these Terms, (b) Your Content, (c) your violation of law or of another person's rights, or (d) your use of the Service. We will notify you of the claim, and you may control the defense with counsel reasonably acceptable to us; you may not settle in a way that imposes an obligation on us without our written consent.

If you are a Coach or Team, this Section also covers claims arising out of your Curriculum Content and out of your coaching relationship with an Athlete.

16. Governing law and disputes

16.1 Governing law. These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules, and, where applicable, by U.S. federal law.

16.2 Venue. The state and federal courts located in Dallas County, Texas have exclusive jurisdiction, and you and Courtwell consent to personal jurisdiction there and waive any objection to that venue.

16.3 Informal resolution first. Before filing, contact us at admin@courtwell.ai with a description of the dispute. We will try in good faith to resolve it within 30 days.

16.4 Consumers outside the United States. If you are a consumer resident in the European Economic Area, the United Kingdom, or another jurisdiction whose law gives you a non-waivable right to the protection of your local law or to bring proceedings in your local courts, nothing in this Section deprives you of that right.

17. Apple and Google

If you obtained the app from the Apple App Store: these Terms are between you and Courtwell, not Apple, and Apple is not responsible for the app or its content. Apple has no obligation to provide support or maintenance. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claim relating to the app, including product liability, regulatory non-compliance, or consumer protection claims, or for any third-party claim that the app infringes intellectual property rights. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and are not on any U.S. Government prohibited-party list. You must comply with the applicable third-party terms of service of the store.

A comparable allocation applies to Google Play and its terms.

18. General

18.1 Changes. We may update these Terms. If a change is material, we will give notice by email or in the app at least 15 days before it takes effect. Continuing to use the Service after the effective date is acceptance. If you do not accept, stop using the Service and cancel.

18.2 Notices. We may send notices to the email on your account. Send legal notices to admin@courtwell.ai and to Courtwell, LLC, c/o United States Corporation Agents, Inc., 10601 Clarence Dr., Suite 250, Frisco, TX 75033.

18.3 Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

18.4 Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Courtwell about the Service and supersede any prior understanding.

18.5 Severability and waiver. If a provision is unenforceable, it is modified to the minimum extent necessary or severed, and the rest remains in effect. Our failure to enforce a provision is not a waiver.

18.6 Force majeure. Neither party is liable for a delay or failure caused by events beyond its reasonable control.

18.7 No third-party beneficiaries, except as stated in Section 17.

18.8 Export and sanctions. You may not use the Service in violation of U.S. export control or sanctions laws.

18.9 U.S. Government users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202.

Contact: Courtwell, LLC · c/o United States Corporation Agents, Inc., 10601 Clarence Dr., Suite 250, Frisco, TX 75033 · admin@courtwell.ai